Returns

Due to the delicate nature of jewellery and it's varied use by the individual, our product warranty is 3 months from the date of purchase.

Earrings are excluded from refund and exchange offers for hygiene reasons and applies regardless of whether they have been worn or not. Earrings will only be accepted if they are faulty on delivery.

Refunds & Replacements

A refund or replacement is offered on items that are faulty or damaged, up to 14 days after your order is delivered to you. We do not offer a refund for change of mind (you can exchange though, see below).

If your item is faulty or arrives damaged, please email hello@sommah.com. Ensure you provide a description and photo of the fault together with your order number so we can resolve the issue as quickly as possible.

Exchanges 

If you're not quite happy with your order, we’re happy to offer an exchange or store credit within 14 days of your order being delivered to you. Exchanges are available for change of mind, sizing, or style preference.

To be eligible for exchange, items must be unworn, in original condition, and returned with all original packaging.

To request an exchange, please email hello@sommah.com with your order number and reason for exchange. We’ll be in touch with the next steps.

Shipping Costs

The cost of returning an item from customer to store and shipping the new item from store to customer is the responsibility of the customer, unless the item is faulty. An invoice will be issued for payment before any replacement items are shipped under the exchange program.

Repairs

We believe in keeping your jewellery gorgeous forever. If one of your pieces needs a little love and attention, we offer a paid repair service.

Whether it's a broken chain, loose clasp, or something else is not quite right, please get in touch and we’ll assess what can be done. 

Please email hello@sommah.com with a photo and your order number. We’ll take care of the rest.